Desktop Support Technician II

Do you want to build an impactful career to change the world for the better? 

Geosyntec has an exciting opportunity for a highly skilled Desktop Services Technician, Level II to join our growing Information Technology and Corporate Services teams working out of our San Diego, CA office. This position also offers the option to work in a hybrid setting at the discretion of the Company.

Geosyntec is an innovative, international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment, natural resources, and civil infrastructure. Our engineers, scientists, technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms, Geosyntec is internationally known for its technical leadership, broad experience, and exceptional client service.

We invest in our people.  Each employee is unique, and your career at Geosyntec will be too.  We offer competitive pay and benefits, and well-being programs to support you and your family.

To Learn More Visit: http://www.geosyntec.com/careers/.

• Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
• Perform the imaging of computers using SCCM, creating bootable USB drives.
• Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
• Support intermediate to advanced Office 365 services.
• Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spyware, etc.).
• Efficiently manage, research, and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment (telephone, email, and tracking systems).
• Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction.
• Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.
• Compose supporting technical documentation as it relates to this position.
• Cross-collaborate with all IT operating segments as needed.

• Requires an Associates degree and a minimum of two (2) years of relevant experience, or a cumulative minimum of four (4) years of total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role, supplemented by coursework in the field or any equivalent combination of education, experience, and training. (required)
• Microsoft Office 365 Fundamentals (required), Certified Modern Desktop Administrator Associate (preferred), or equivalent Microsoft certification in Windows Operating System 10 (required)
• Apple certification (preferred)
• Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations. (required)
• Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications. (required)
• Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies. (required)
• Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy. (required)
• Experience providing end-user call support, prioritization, and escalation of service needs. (required)
• Participate in IT on-call rotation schedule for Desktop Support team to include evenings and weekends as needed (generally one week every several months). (required)
• Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues. (required)
• Must possess excellent communication and interpersonal skills with an ability to demonstrate a desire to build the business from a technical and professional level. (required)
• Self-starter with excellent time management skills, able to consistently meet scope and timeline requirements. (required)
• Proven organization/planning, customer service, and response skills. (required)
• Flexibility to travel to company offices around the company as needed. (required)
• Valid U.S. driver’s license and satisfactory driving record for business travel. (required)
• To ensure compliance with client requirements and company best practices, this IT position requires a standard background check.
• Visa sponsorship is not available for this position.

This opportunity will be posted for at least five days. Below are the potential compensation ranges that we in good faith believe are applicable for this role at the time of this posting and are only applicable for jobs to be performed in the specified location(s) below. The typical base salary range for this position is just one component of Geosyntec’s total compensation package for employees. Actual compensation will be determined based on education, experience, skill set and location.

• Minimum: $38/hour / Maximum: $42.53/hour (San Diego, CA)

We offer a comprehensive benefits package including, paid holidays, vacation, sick, and personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible employees.

#LI-CC1

#LI-Hybrid
#LI-Onsite